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Customer Success and Support

Yes Energy® is how traders, power companies, and asset managers and developers can finally make sense of the complex, rapidly changing energy market. You get up-to-date data, comprehensive tools, and a specialized partner to help you Win the Day AheadTM. 

Support to Meet Your Every Need

From our inception in 2008, Yes Energy has partnered with our customers to build and tailor solutions that meet their needs. Today, close and long-term customer relationships continue to be a key part of the Yes Energy culture. 

We do that through a multifaceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet, and exceed our customers’ needs.

Contact Support

Call or email to get an immediate response to questions, comments, and ideas. You can also get advice on how to apply our solutions to your specific problem or workflow.

Our support helpdesk is staffed by Yes Energy solutions experts - ensuring a very helpful experience in real time!

Support Hours: 6:30 a.m. - 4:30 p.m. MT

Call us at
+1 303-993-2773

What our customers are saying...

“Yes Energy does such a great job of putting the customer first and ensuring that their customer service is top-notch. They’re very attentive when people need help. [They provide] training, demos, even hand holding at times [to show how we] can get the best value. … They’re very customer focused.”

Customer Success and Support Team

Jodee Glass Content_JodeeGlass
Jodee Glass
Director of Customer Operations
Katlyn Shoemaker Katlyn headshot
Katlyn Shoemaker
Manager of Customer Success
Alex Robertson Alex
Alex Robertson
Customer Success Manager
Kevin Mottley Copy of Kevin Mottely headshot
Kevin Mottley
Customer Success Manager
Timm Decker 3
Timm Decker
Customer Success Manager
Trisha Ramel 1
Trisha Ramel
Customer Success Manager
Shawn Keane 2
Shawn Keane
Customer Success Manager
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User Education — Any Way You Need It!

We have a robust education program to help users get more out of our solutions:  

  • Onsite, virtual, and online video instruction

  • Webinars — users' tips and tricks, use cases and more

  • Basic through advanced use case trainings

  • Power market fundamentals — Energy Markets 101, FTR 101, LMP 101

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We Love to Visit
Our Users!

We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us, too!

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User-Driven Development

Saying yes to customers means that in each release we add user-requested features — from simple tool enhancements to major analytic applications to new market data. 

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Annual Yes Energy Summit

Most of our users attend our annual user gathering, the Yes Energy's EMPOWER (Summit). This multiday event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants. 

For Information and Customer Support: